RIDER FAQ - ReRyde


FREQUENTLY ASKED QUESTIONS

Riders!

We value the satisfaction of our rider community. We would love to hear from you always to see how you liked our service. We appreciate it if you can take a few seconds to always rate our drivers so we can improve our service.

If I have a complaint about a trip, where do I report it?

You can report your complaint to the following email address support@reryde.com or speak to one of our LiveChat agents and we will work to resolve the situation as soon as possible.

In order for us to resolve your complaint, we will require your full name, the driver’s name, date, time, booking ID and a description of the issue.

You can obtain this information by following these steps:

  1. Tap the menu option on the main screen
  2. Select  Your Bookings
  3. Open the Past tab
  4. Select the trip in question
  5. Copy the Booking ID
Would a bad rating affect me as a rider?

Yes, it will. We expect all our riders to respect our partnering drivers. Too many bad ratings will lead to suspension of your service and an investigation by our team.  We do not tolerate any rudeness.

Can I bring my dog with me on a trip?

No, unless he/she is a service dog or if you have spoken with your ReRyde Driver and he/she has agreed to having your dog on board.

 

How do I download the rider app?

You can click on the Android or Apple icon to your right or go to GOOGLE PLAY/APP STORE and search for ReRyde.

How to report a lost item?

You can report your lost item to the following email address support@reryde.com or speak to one of our LiveChat agents and we will work to resolve the situation as soon as possible.

In order for us to resolve your lost item, we will require your full name, the driver’s name, date, time, booking ID and a description of the item.

You can obtain this information by following these steps:

  1. Tap the menu option on the main screen
  2. Select  Your Bookings
  3. Open the Past tab
  4. Select the trip in question
  5. Copy the Booking ID
24/7 Availability

No matter what you are doing we are here. You need a ride? We got a ride- no reservations needed.

Tap the app, get a ride

ReRyde is the most efficient way to get around. Tap and your ride is there within minutes. Your driver is updated with the best tools to get you where you want to go. You can pay with any major credit card or credit debit at a tap of a button.

Prebooking does not guarantees a driver!

When using the prebooking option, please note that does not guarantee you a driver. Our prebooking system works similar to an alarm clock. The booking is frozen in the unassign section until 15 minutes before the time of the booking. The request is then dispatched to all close by drivers. Please make sure you set enough time in case you a driver doesnt accept the booking.

How ReRyde Works?

ReRyde connects commuters to drivers at an affordable price. ReRyde is built to work without cash. Tap the app and get a ride in minutes.

Does ReRyde own the vehicles and are the drivers employees of ReRyde?

What makes the ReRyde experience special is the people behind the wheel. They are mothers and fathers. Students and teachers. Veterans. Neighbours. Friends. Our partners drive their own cars on their own schedule and they are self employed in cities big or small.

Safety: Putting people first

Sit back and enjoy the ride. Every part of the ReRyde experience has been designed to be safe and secure. Verified drivers, real-time tracking, trip  password, favourite driver and sharing trip details with friends/family to track are some of the features we have in place to ensure you have a safe traveling experience.

Why did I receive a charge for $1?

A $1 charge on your bill indicates a temporary authorization request is sent to your card issuer to ensure your card is valid. The charge should be removed from your account automatically by your bank, usually within 14 days. ReRyde can’t remove it. Contact your card issuer if a temporary authorization isn’t removed.

..

If you were unable to find your answer here, please contact us at support@reryde.com

FOR DRIVER

FOR RIDER