Terms and Conditions
Terms and Conditions
1. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.reryde.com website or ReRyde mobile application (the “Service”) operated by ReRyde (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
This Agreement governs your use of the ReRyde application, website and technology platform (collectively, the “ReRyde Platform”). In many jurisdictions, the right to operate the ReRyde Platform is licensed by ReRyde Technologies Inc. to its relevant Affiliates, and the relevant Affiliate in your jurisdiction provides you the right to access and use the ReRyde Platform in your jurisdiction. Where no Affiliate exists in your jurisdiction but the use of the ReRyde Platform is available to you, the right to access and use the ReRyde Platform will be provided to you by ReRyde Technologies Inc.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE RERYDE PLATFORM. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE RERYDE PLATFORM.
Your access and use of the ReRyde Platform constitutes your agreement to be bound by this Agreement, which establishes a contractual relationship between you and ReRyde. ReRyde may immediately terminate this Agreement with respect to you, or generally, cease offering or deny access to the ReRyde Platform or any portion thereof, at any time for any reason without notice.
ReRyde may amend this Agreement from time to time. Amendments will be effective upon ReRyde’s posting of an updated Agreement at this location. Your continued access or use of the ReRyde Platform after such posting constitutes your consent to be bound by this Agreement, as amended.
2. The ReRyde Platform
The ReRyde Platform provides a digital transportation network which functions as a marketplace where persons who seek transportation to certain destinations (“Users”) can be matched with persons driving to those destinations (“Captains”). Each User shall create a User account that enables access to the ReRyde Platform. For purposes of this Agreement, the driving services provided by ReRyde Driver to Users that are matched through the ReRyde Platform shall be referred to collectively as the “Driving Services”. Any decision by a User to accept Driving Services is a decision made in such User’s sole discretion. Each transportation Driving Service provided by a ReRyde Driver to a User shall constitute a separate agreement between such persons.
YOU ACKNOWLEDGE THAT NEITHER RERYDE NOR ITS AFFILIATES PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER OR TRANSPORTATION SERVICE PROVIDER OR OWN ANY VEHICLES FOR TRANSPORTATION AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY RERYDE OR ANY OF ITS AFFILIATES.
Subject to your compliance with this Agreement, ReRyde grants you a limited, non-exclusive, non-sub-licensee, revocable, non-transferable license to (i) access and use the ReRyde Platform on your personal device solely in connection with your use of the ReRyde Platform; and (ii) access and use any content, information and related materials that may be made available through the ReRyde Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by ReRyde and ReRyde’s licencors.
Third Party Services and Content.
ReRyde Platform Ownership.
The ReRyde Platform and all rights therein are and shall remain ReRyde’s property or the property of ReRyde’s licencors. Neither this Agreement nor your use of the ReRyde Platform convey or grant to you any rights: (i) in or related to the ReRyde Platform except for the limited license granted above; or (ii) to use or reference in any manner ReRyde’s company names, logos, product and service names, trademarks or services marks or those of ReRyde’s licensors.
3. Use of the ReRyde Platform
In order to use most aspects of the ReRyde Platform, you must register for and maintain an active personal User account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to ReRyde certain personal information, such as your name, Email and mobile phone number. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the ReRyde Platform, including your ability to request access to your personal information or to opt in or out of marketing preferences, or ReRyde’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by ReRyde in writing, you may only possess one Account.
User Requirements and Conduct.
The ReRyde Platform is not available for use by persons under the age of 18 and may only be used by individuals who can form legally binding contracts under applicable law. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation services from ReRyde Driver unless they are accompanied by you or another adult. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the ReRyde Platform, and you may only use the ReRyde Platform for lawful purposes. You will not, in your use of the ReRyde Platform, cause nuisance, annoyance, inconvenience, or property damage, whether to a ReRyde Driver, other third party provider or any other party. In certain instances, you may be asked to provide proof of identity to access or use the ReRyde Platform, and you agree that you may be denied access to or use of the ReRyde Platform if you refuse to provide proof of identity.
Promotions, Credits, and Referral Programs.
ReRyde, in its sole discretion, may make promotions available to any User or potential User. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with ReRyde. Promotions will in many cases be made available to you via alphanumeric codes (“Promo Codes”). ReRyde reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that ReRyde determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.
You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by ReRyde; (iii) may be disabled by ReRyde at any time for any reason without liability to ReRyde; (iv) may only be used pursuant to the specific terms that ReRyde establishes for such Promo Code; (v) are not valid for cash; (vi) may expire prior to your use and (vii) ReRyde may establish additional terms relating to specific promotions. ReRyde reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that ReRyde determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or this Agreement.
As part of your User account, ReRyde may provide you with or allow you to create a “ReRyde Code,” a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred User”) to become new Users (“Referred Users”) or ReRyde Driver (“Referred ReRyde Driver”). ReRyde Driver Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your ReRyde Code. You are prohibited from advertising ReRyde Codes, including but not limited to: Google, Facebook, Twitter, Bing, and Craigslist. ReRyde reserves the right to deactivate or invalidate any ReRyde Code at any time in ReRyde’s sole discretion.
You may receive credits (“ReRyde Credits”) or trip discounts (“Trip Discounts”) that you can apply toward payment of certain charges upon completion of a trip. ReRyde Credits and Trip Discounts are only valid for use on the ReRyde Platform and are not transferable or redeemable for cash. ReRyde credits and Trip Discounts cannot be combined, and if the cost of your ride exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the trip. Additional restrictions on ReRyde Credits and Trip Discounts may apply as communicated to you in a relevant promotion. ReRyde may cancel, or vary the terms, relating to any ReRyde Credits or Trip Discounts at any time in its sole discretion.
From time to time, ReRyde may offer you incentives to refer new Users to the ReRyde community (the “Referral Program”). These incentives may come in the form of ReRyde Credits and/or Trip Discounts, and ReRyde may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion.
By becoming a User, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or pre-recorded messages may be generated by automatic telephone dialling systems (where allowed by and in compliance with the local law). Communications from ReRyde, its affiliated companies and/or ReRyde Driver, may include but are not limited to: operational communications concerning your User account or use of the ReRyde Platform or Driving Services, updates concerning new and existing features on the ReRyde Platform, communications concerning promotions run by us or our third-party partners, and news concerning ReRyde and industry developments.
4. Charges and Payments
As a User, you agree to pay the amounts charged by ReRyde (the “ReRyde Fee”) and amounts charged by ReRyde for providing Driving Services to you (“Trip Charges”).
After you have received Driving Services from a ReRyde Driver, ReRyde: (i) may facilitate your payment of the applicable Trip Charges on behalf of the ReRyde Driver as such ReRyde Driver’s limited payment collection agent and (ii) may collect any applicable ReRyde Fee directly from you. Payment of the Trip Charges and ReRyde Fee in the above manner shall in all cases be considered the same as a payment made directly by you to the ReRyde Driver or to ReRyde, as applicable. Trip Charges and ReRyde Fees will be inclusive of applicable taxes where required by law. Trip Charges and ReRyde Fees paid by you are final and non-refundable unless otherwise determined by ReRyde.
All Trip Charges and ReRyde Fees are due immediately and payment will be facilitated by ReRyde using the preferred payment method designated in your Account, after which ReRyde will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that ReRyde may, on its own behalf, and as the ReRyde Driver’s limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and ReRyde, ReRyde reserves the right to establish, remove and/or revise ReRyde Fees at any time in ReRyde’s sole discretion. Trip Charges may also be varied or revised at any time without your consent. Further, you acknowledge and agree that Trip Charges and ReRyde Fees applicable in certain geographical areas may increase substantially during times of high traffic. ReRyde will use reasonable efforts to inform you of Trip Charges and ReRyde Fees that may apply, provided that you will be responsible for Trip Charges and ReRyde Fees incurred under your Account regardless of your awareness of such Trip Charges or ReRyde Fees, as applicable, or the amounts thereof.
Repair or Cleaning Fees.
You shall be responsible for the cost of for damage to, or necessary cleaning of, ReRyde Driver’s vehicles and property resulting from the use of the ReRyde Platform under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that a ReRyde Driver reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by ReRyde in ReRyde’s reasonable discretion, ReRyde reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the ReRyde Driver using any of your payment methods. Such amounts will be transferred by ReRyde to the applicable ReRyde Driver and are non-refundable.
5. Restricted Activities
With respect to your use of the ReRyde Platform and your participation in the Driving Services, you agree that you will not: (i) impersonate any person or entity (ii) stalk, threaten, or otherwise harass any person, or carry any weapons (iii) violate any law, statute, rule, permit, ordinance or regulation (iv) interfere with or disrupt the Driving Services or the ReRyde Platform or the servers or networks connected to the ReRyde Platform (v) post information or interact on the ReRyde Platform or Driving Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal (vi) use the ReRyde Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy (vii) post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information (viii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the ReRyde Platform (ix) “frame” or “mirror” any part of the ReRyde Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose (x) modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the ReRyde Platform or any software used on or for the ReRyde Platform (xi) rent, lease, lend, sell, redistribute, license or sub license the ReRyde Platform or access to any portion of the ReRyde Platform (xii) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the ReRyde Platform or its contents (xiii) link directly or indirectly to any other web sites (xiv) transfer or sell your User account, password and/or identification to any other party (xv) discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation (xvi) cause any third party to engage in the restricted activities above.
6. Disclaimers; Limitation of Liability
THE RERYDE PLATFORM AND DRIVING SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” RERYDE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THIS AGREEMENT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, RERYDE MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE RERYDE PLATFORM, DRIVING SERVICES OR ANY OTHER SERVICES REQUESTED THROUGH THE USE OF THE RERYDE PLATFORM, OR THAT THE RERYDE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. RERYDE AND ITS AFFILIATES DO NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY DRIVING SERVICES OR ABILITY OF DRIVERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE RERYDE PLATFORM AND DRIVING SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
ReRyde and its Affiliates are not responsible for the conduct, whether online or offline, of any User or ReRyde Driver using the ReRyde Platform or undertaking Driving Services. You are solely responsible for your interactions with other Users or with ReRyde Drivers. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by ReRyde Drivers or Users. By using the ReRyde Platform and participating in the Driving Services, you agree to accept such risks and agree that ReRyde is not responsible for the acts or omissions of Users or ReRyde Drivers on the ReRyde Platform or participating in the Driving Services.
ReRyde and its Affiliates expressly disclaim any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.
Location data provided by the ReRyde Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither ReRyde, nor its Affiliates nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the ReRyde Platform. Any of your information, including geo location data, you upload, provide, or post on the ReRyde Platform may be accessible to ReRyde and relevant ReRyde Driver.
LIMITATION OF LIABILITY.
RERYDE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE RERYDE PLATFORM OR DRIVING SERVICES, EVEN IF RERYDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RERYDE SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE RERYDE PLATFORM OR THE DRIVING SERVICES OR YOUR INABILITY TO ACCESS OR USE THE RERYDE PLATFORM OR THE DRIVING SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY RERYDE DRIVER OR OTHER THIRD PARTY PROVIDER, EVEN IF RERYDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RERYDE SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND RERYDE’S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT RERYDE DRIVERS PROVIDING DRIVING SERVICES MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL RERYDE’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE RERYDE PLATFORM OR THE DRIVING SERVICES FOR ALL
DAMAGES AND LOSSES
THE RERYDE PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION WITH RERYDE DRIVERS BUT YOU AGREE THAT RERYDE HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION SERVICES PROVIDED TO YOU BY RERYDE DRIVERS OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 6 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
You agree to indemnify and hold ReRyde, its Affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the ReRyde Platform and the Driving Services or services or goods obtained through your use of the ReRyde Platform; (ii) your breach or violation of this Agreement or(iii) your violation of the rights of any third party, including ReRyde drivers.
You may not assign or transfer your rights under this Agreement in whole or in part without ReRyde’s prior written approval. You give your approval to ReRyde for it to assign or transfer its rights and obligations under this Agreement in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of ReRyde’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, ReRyde or any ReRyde Drivers as a result of the contract between you and ReRyde or use of the ReRyde Platform.
If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforce ability of the other provisions in this Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Agreement. This Agreement constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is ma material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
7. Conditions Of Driver Agreement:
The DRIVER CONTRACTOR shall:
(a) Accept trips presented by ReRyde when a driver is online.
(b) Ensure the VEHICLE assigned to the contractor is the only operator of the vehicle, while providing services for ReRyde.
(c) Agree to adhere to ReRyde Technologies Inc policies, rules, and procedures. These may include, but are not limited to cleaning, and vehicle maintenance. Professionalism and cleanliness is a mandatory requirement of all driver contractors.
(d) Insurance of the vehicle must be up to date and best suited for ride haling or vehicle for hire services based on the city the driver lives in.
(e) Comply with all laws of operating a vehicle, and follow all speed limits, and road-safety procedures.
(f) Driver contractors must have a current facial photo no hat, no sunglasses or fully body photo. JUST FACIAL. Full legal name on their profile, plus be at least 19 years of age or older.
(g) All documentation must be current, and authentic when uploaded to ReRyde driver profile and renewed every 12 months
(h) Exchanging personal information with riders is strictly forbidden.
(i) Items left in the vehicle by the rider, must be reported to management and returned.
(j) Driver must consent to share information between us and the legal authorities if requested by law
(k) SERVICE ANIMAL MUST BE PERMITTED IN ALL VEHICLES UNLESS THE DRIVER HAS PROVEN MEDICAL CONDITIONS. REFUSING SERVICE TO A SERVICE ANIMAL MIGHT LEAD TO FINES BY THE LEGAL AUTHORITIES. VIOLATION CAN VERY FROM $3,000+ BASED ON THE PROVINCE OR STATE YOU LIVE IN.
(l) discussing politics, religion, sexuality, personal questions or exchanging information with customers are prohibited and strictly enforced.
(m) ReRyde Technologies INC. requires potential contractors to have all the necessary requirements and qualifications. Having prior experience, and the motivation to provide exceptional quality of service.
(n) The driver contractor must meet all the necessary requirements, and agrees to provide services to the client as set out by the terms and conditions in this agreement.
IN CONSIDERATION of the agreement above, obligations set forth in this contract are acknowledged by ReRyde Technologies INC, and the potential driver contractor.
COMPENSATION IN CASE OF LOSS OR DAMAGE
ReRyde Technologies INC does not own the vehicle; therefore, ReRyde Technologies INC will not compensate the driver contractor for any losses. Damage to the VEHICLE caused by or due to any wilful act, fault or negligence, results in full liability for the driver contractor.
ReRyde Technologies INC and DRIVER CONTRACTOR’s hereby understand and agree that their relationship is that of an independent contractor, and not that of an employee or employer.
The DRIVER CONTRACTOR releases, discharges, and agrees to defend, protect, indemnify and hold the ReRyde Technologies Inc or its partners, sponsors, and relatives exempt from any and all expenses, damages, claims, lawsuits, losses, actions, costs, liabilities or claims for injury, illness, death or loss of or damage to property, which may incur with the use of the aforementioned VEHICLE.
This Agreement constitutes the entire and only understanding between ReRyde Technologies INC and DRIVER CONTRACTOR and supersedes any and all prior agreements, arrangements, communications, or representations, whether verbal or written. No alteration, amendment, change, modification, or waiver to this Agreement shall be valid or binding unless the same is in writing and signed by the duly authorized representatives of the parties hereto. A current driving abstract is a mandatory requirement, in addition, a background check may be performed.
By registering for ReRyde Driver App you agree to all terms and conditions listed on this agreement.
If you have any questions about these Terms, please contact us.